Princes is recruiting for IT Service Request Fulfilment Analyst role. To review the job advert and to apply click the following link

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Job Details: IT Service Request Fulfilment Analyst

Full details of the job.

    
IT Service Request Fulfilment Analyst
Permanent
United Kingdom
Liverpool
Finance
Hybrid
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Job Purpose
  • To own all service requests raised to IT from the business, and provide 1st line support of the IT Desktop and Business Systems used within the Princes Group as the first point of contact for end users for all Service Requests.
  • To liaise with all users of IT systems within the group and with third party service providers.

Dimensions
  • Internal contacts will include members of the organisation at all levels, given the support element of the role.
  • External contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues.

Principal Responsibilities
  • Ensure service requests are assigned and resolved to agreed SLA’s through excellent communication and organisational methods.
  • Adherence to the Service Request Fulfilment policy.
  • Monitoring of incoming service requests and timely closure of requests, ensuring end users are kept fully informed of progress.
  • Desktop hardware purchasing, provisioning and desk-side installations.
  • Desktop software provisioning / installations.
  • Liaising with managed service providers to provide corporate mobile phones.
  • Management of all IT elements for new starters.
  • Maintaining hardware stock levels.
  • Ensure all role related documentation is kept up to date to enable support of responsibilities by other members of the team when needed.
  • Elements of first line support for business systems used within our commercial sites to ensure successful completion of service requests.
  • Liaise with Business Analysts, third party software and support providers to coordinate support.
  • First line support of IT desktop hardware.
  • Administration of the Active Directory environment.
  • Support and administration of user account access.
  • Providing 1st Line telephone customer support as required.
  • Comply with Princes Internal IT Controls and support with the completion of the annual Service Desk audit. 
Knowledge, Skills & Experience
  • Windows 10.
  • Active Directory administration.
  • Exchange Online administration.
  • Microsoft Office 365.
  • Internet and basic network principles.
  • Alcatel\Lucent IP Telephony.
  • ITIL foundation principles.
  • Exceptional Customer Service & Communication skills.
  • Excellent problem solving skills.
  • Team player who is self-motivated.
  • Excellent attention to detail and accuracy.
  • Strong organisational skills with a logical, methodical and structured approach.
  • Flexible and adaptable.
    

At Princes we are committed to making all stages of our recruitment process accessible to all candidates (including application). Please let us know as soon as possible of any additional support or reasonable adjustments you require through the recruitment process by emailing Recruitment@princes.co.uk