Job Purpose
• To support GSM in the day to day management of administration & business reporting.
• To support the (Senior) National Account Manager in the day to day management of key accounts to enable the annual turnover and profit growth targets to be achieved.
• To develop direct customer contacts through effective networking and strong communication skills in order to raise the profile of Princes within our customer base
Dimensions
• Internal contacts – General Sales Manager, Account Mangers, Profit responsible buyers and marketing, customer services, stock control, forecasting, demand planning, technical, buying and sales admin
• External contacts – Buyers, customer base, supply chains, promotions team and admin support.
Principal Responsibilities
• Manage the administration of the promotional programme for all key accounts, ensuring that all internal documentation is completed and that customers are provided with relevant promotional details and volume targets
• Timely & accurate management of customer contract balances
• Provide the forecast team with promotional volumes for all activity, and complete post promotional evaluation to help improve forecast accuracy
• Ensure promotional pricing is input accurately and that the price file is kept up to date to avoid pricing and invoice queries
• Liaise direct with the customer order process team to monitor orders and flag up volume issues where jointly agreed promotional targets are not being met. Highlight issue to the (Senior) National Account Manager.
• Collate market data in conjunction with Marketing and extract Product Information from the central data base for the (Senior) National Account Manager to ensure Princes are recognised as experts in the categories in which we operate and that accurate product information is supplied to our customers
• Work with the (Senior) National Account Manager in order to produce high quality presentation material for the (Senior) National Account Manager to use with customers
• Provide administrative assistance to the (Senior) National Account Manager to include inputting data within the SAP system.
• Accompany the (Senior) National Account Manager on key customer calls to play an active role in the presentation of specific data for which they are responsible such as promotional planning and performance
• Develop breadth of contact within the customer base with direct contacts such as Buying Assistant, Logistics team and Order Processing team in order to improve our knowledge of our customer’s business and use this to position ourselves more effectively with the decision makers within our customer base
• Answer written, telephone and email queries from customers such as on range, availability, pricing, delivery, new products
• Produce internal weekly/monthly reports in conjunction with the (Senior) National Account Manager including Board Reports, un-forecast business updates, weekly account reports, Account Planning minutes and Business Plan updates, contact matrix and contact reports following customer-facing meetings.
